ADI Partner Program – Terms and Conditions

Article 1: Introduction

The ADI Partner Program’s Terms and Conditions represent a comprehensive framework designed for driving instructors, specifically Approved Driving Instructors (ADIs), who are considering a partnership with My Intensive Course. This document serves as a pivotal point of reference, delineating the obligations, expectations, and standards that are expected of ADIs within the scope of this partnership.

The core objective of these terms is multifaceted: firstly, to uphold and maintain high standards in driving instruction, ensuring that the services provided are of exceptional quality and align with the professional ethos of My Intensive Course. Secondly, the terms are structured to guarantee full compliance with relevant legal requirements, thereby safeguarding both the instructors and the organization against potential legal pitfalls. Lastly, and perhaps most importantly, these terms are designed to cultivate an environment underscored by professionalism and respect. This is achieved through clear guidelines and policies that govern the conduct, responsibilities, and interactions of the ADIs with their pupils and the wider community.

As we delve into the details of these terms and conditions, it is important to keep in mind that they are not just contractual stipulations but are reflective of the ethos and values that My Intensive Course seeks to espouse in its engagement with ADIs and the broader service it renders to its clientele.

Article 2: Dear partner instructor

As part of the ADI Partner Program with My Intensive Course, this section specifically addresses you, the partner instructor, and focuses on the mutual agreement and understanding established during your signup process. It underscores the importance of the terms and conditions, not just as a formality, but as a foundation for a successful and professional relationship between you, the instructor, and the organization.

Key Aspects

1. Acknowledgment of Agreement: This section serves as a reminder that by the act of signing up, you, as an instructor, have agreed to adhere to specific terms and conditions laid out by My Intensive Course. This agreement forms the legal and operational basis of your partnership with the organization.
2. Reference Document: A printed copy of the terms and conditions is provided for your reference. This document is meant to be a go-to resource to ensure clarity and understanding of your rights and obligations under this partnership. It is crucial for maintaining transparency and preventing misunderstandings.
3. Content of the Terms: The terms and conditions are presented as straightforward and unsurprising, emphasizing that they contain nothing beyond what a professional instructor would reasonably expect. This implies that the terms are designed to be fair, clear, and in line with standard professional practices in the industry.
4. Protection of Interests: A significant aspect of these terms is the dual focus on protecting both the business interests of My Intensive Course and the interests of its customers. This dual protection ensures a balanced approach that values the services provided by the instructors while safeguarding customer rights and satisfaction.
5. Reciprocal Customer Agreement: Importantly, it is noted that customers are also bound by a similar set of terms and conditions. This ensures a level playing field, where both instructors and customers are held to standards that foster mutual respect, understanding, and professionalism.
6. Value of Instructors: The section concludes by recognizing you, the instructor, as an invaluable asset to the course and the organization. This acknowledgment reflects the organization’s appreciation of the vital role instructors play in delivering quality education and upholding the reputation of My Intensive Course.

Article 3: Signing Up

Commitment to Equal Opportunities

• Equal Opportunities Framework: My Intensive Course positions itself as an equal opportunities employer, which is a significant aspect of its organizational identity. This commitment is foundational to how the company operates and engages with potential driving instructors. It means that the company actively encourages diversity among its Approved Driving Instructors (ADIs) and is dedicated to creating an inclusive environment.
• Non-Discrimination Policy: The explicit statement that applications for ADI positions will not be turned down based on race, sexuality, or religion reflects a strong stance against discrimination. By removing these factors from the evaluation process, My Intensive Course ensures fairness and equality in its recruitment. This policy aligns with ethical hiring practices and reflects a modern approach to workplace diversity.

Voluntary Disclosure and Its Benefits

• Encouragement of Voluntary Information Sharing: Instructors are given the option to voluntarily disclose personal information, such as their cultural background, language skills, or other personal attributes. This approach respects the privacy and comfort level of the instructors while also acknowledging that such information can be advantageous in certain contexts.
• Matching Instructors with Customer Preferences: The rationale for encouraging voluntary disclosure is linked to customer service. My Intensive Course recognizes that some customers have preferences regarding the personality or background of their instructors. By having this information, the company can better match instructors with customers, potentially enhancing the learning experience. This strategy can be particularly effective in a service-oriented business where customer satisfaction is key.

Zero Tolerance for Prejudice

• Refusal to Entertain Prejudiced Requests: A critical aspect of this policy is the refusal to accept bookings from customers who exhibit prejudice. This stance is a powerful statement about the company’s values and its commitment to creating a respectful and inclusive environment. It not only protects instructors from discrimination but also sets a tone of tolerance and respect that permeates the company’s operations.

Article 4: Your personal information

To work with My Intensive Course, we require an amount of personal information, such as, name, address, ADI number and contact details. We also ask for some optional information, such as, MOT expiry, insurance expiry, other languages. This information is used to prompt you when your MOT is due for renewal or if a customer asks for a specific language. However, regardless of the information provided, My Intensive Course, will never share any of your personal or non-personal information with any other company.

Article 5: ID Badge Provision

Purpose and Importance of ID Badge Issuance

• Provision of Identification: My Intensive Course’s policy to issue ID badges to its instructors upon signing up is a significant procedural step. The ID badge serves as a formal identification tool, affirming your status as an authorized and approved instructor under the My Intensive Course banner. This small but crucial element plays a key role in establishing trust and credibility with customers.
• Customer Assurance and Brand Representation: The issuance of an ID badge is partly in response to customer queries and concerns. Customers often seek assurance about the legitimacy and professional affiliation of their instructors. In a scenario where ADI vehicles display varied branding – either personal or from different franchises – the ID badge becomes a unifying symbol that unequivocally associates you with My Intensive Course. This clear identification aids in reinforcing the brand’s presence and trustworthiness in the eyes of the customers.

Article 6: Welcome Pack Provision

Significance of the Welcome Pack

• Introduction to the Organization: The welcome pack sent by My Intensive Course to new instructors is a significant gesture that marks the beginning of the professional relationship. This pack likely serves as an introductory toolkit, providing essential information and resources related to the organization and its operations. The act of sending a physical welcome pack via post adds a personal touch, underscoring the organization’s commitment to its instructors.
• Contents and Purpose: While the specific contents of the welcome pack are not detailed, it can be inferred that the pack includes materials that are crucial for a new instructor to integrate smoothly into the My Intensive Course system. This might include detailed guidelines, organizational policies, instructional materials, contact information, and possibly promotional items that align with the company’s branding. The purpose of the welcome pack is to equip new instructors with the necessary tools and knowledge to start their journey with the company effectively and confidently.

Article 7: ADI not PDI

Here at My Intensive Course, it is company policy to work exclusively with fully qualified ADI’s on the DVSA register of approved driving instructor. We do not work with a PDI as it is possible the PDI may not qualify as an ADI, and this can happen at any point after being allocated pupils. Furthermore, as a business run by ADI’s it is our belief there is a degree of experience relevant to fulfilling an intensive course that can only be obtained by working through the final, part 3 qualifying exam.

Article 8: Your car

Your car is a workspace and by law you are not allowed to smoke inside, even when the car is not in use for paid tuition. Should you turn up for any in car session with a customer provided by My Intensive Course, the customer has the right to reject the session without penalty of losing hours or money. It is also your responsibility to ensure your car meets the criteria to be used for driving tuition and the driving test. The legal requirements are entirely your responsibility. Furthermore, you are responsible for the interior cleanliness. We recommend you regularly clean out your vehicle as the DVSA can also refuse your car for test and the fee will be lost. Should this happen with a customer provide d by, My Intensive Course, you will be liable for another test fee, currently at, £62.

8.1 Smoking & vaping in your car

It is against the law to smoke in your car if it is being used as a place of work. This also applies if the car is entirely owned by you. Also, there is no current law in respect of the use of a vaping in your car, it is unpleasant to other who do not smoke or vape. My Intensive Course will not support you, the ADI in pursuit of payments if a customer cancels at short notice.

Article 9: How we offer courses

At My Intensive Course we have several ways of offering you courses. We currently have an app in development where all courses will be listed, and you will be able to claim a course within a mileage radius of your home postcode. We currently offer courses, by SMS, Email, and phone call. We sometimes use the DVSA data base of approved driving instructors if we have too much work that exceeds a more than acceptable waiting time for customers. This is currently at 12 weeks.

Article 10: Course Claiming Process

Ease of Claiming a Course

• Multiple Communication Channels: My Intensive Course has streamlined the process of claiming a driving course, offering multiple channels for communication. This flexibility acknowledges different preferences and accessibility needs of instructors. Whether it’s responding to an email, replying to an SMS, claiming a course through our app or making a phone call, these varied options cater to the convenience of instructors, making the process efficient and user-friendly.
• Integration of Technology: The mention of an upcoming app introduces a technological advancement in the course claiming process. This app is anticipated to make the process even more efficient, allowing instructors to claim courses directly and quickly. The move towards a digital platform reflects the organization’s commitment to modernizing its operations and enhancing user experience for the instructors. – The app referred to is now live and working.

Article 11: False pretences

It is forbidden for any ADI to claim a course with the intention of only receiving payment and no intention of fulfilling the course. Sadly, this has happened on too many occasions. Therefore, every course schedule we receive, our allocations department call the customer to confirm your agreed start date. Should the customer not confirm your agreed start time and date, no payment will be scheduled. This may lead to the course being reallocate and you may possibly be removed from our list of approved course instructors.

Article 12: Understanding an intensive course

An intensive course is not the same as traditional driving lessons. It is a method of delivering all training hours in a condensed period. This allows the customer to reach a safe “test standard” of driving much sooner than completing one or two hours a week over six months or more. However, an intensive course should be prepared with understanding of scheduling the required training to the needs of the customer in the time provided.

Article 13: Intensive, semi-intensive or bespoke

An intensive course is from 2-6 hours a day, usually over consecutive days. A semi-intensive course is multiple sessions a week with some days off and can be completed over a longer period. A bespoke course is where you will agree a schedule with your customer that caters for their specific requirements.

Article 14: Priority Course Allocation System

Concept of Priority Courses

• Enhanced Course Allocation Opportunity: The concept of priority courses in the ADI Partner Program by My Intensive Course introduces an advanced system of course allocation. This system provides certain instructors with preferential access to courses, especially those in their preferred geographical areas. The priority allocation is a strategic feature that benefits both the instructors and the organization.

Link to Google Business Listing

• Role of Google Business Listing: The key to accessing priority courses is linked to the use of Google business listings. By allowing My Intensive Course to list the business using your home postcode on Google, you, as an instructor, gain an advantage in the course allocation process. This collaboration enhances the visibility and local reach of My Intensive Course, while simultaneously providing you with a streamlined access to courses in your vicinity.
• Mutual Benefits: This arrangement is mutually beneficial. For instructors, it increases the likelihood of receiving courses that are conveniently located, reducing travel time and potentially increasing the number of courses they can take on. For My Intensive Course, this system leverages the local presence of instructors to enhance the organization’s market penetration and customer reach in specific areas.

Article 15: Google business listing

A Google business listing allows My Intensive Course, to be advertised in your local area. This provides access to many more courses in your area. This is not compulsory.

Article 16: Allocations

Courses are allocated to instructor on a first come first served basis unless the booking is in the listed area where we have an ADI on priority from their home postcode.

Article 17: The customer

Any customer provided by My Intensive Course, remains a customer of My Intensive Course, until the conclusion of the course. At no point are you to advise the customer any differently.

Article 18: Contacting the customer

As soon as you are allocated a customer, you have 48 hours to make contact to introduce yourself from My Intensive Course, and arrange the course schedule. If you have not contacted the customer within 48 hours, we may look to reallocate the customer.

Article 19: Arranging a start date

When arranging a course start date, please ensure you do not start for at least seven days. The reason is to allow us time to collect the balance payment from the customer and schedule your payment. If you arrange a start date for less than the seven days, it may lead to you starting the course prior to payment being made to you. In the unlikely even the customer then cancels after having hours with you, we will be unable to collect the remainder of the payment from the customer.

Article 20: When arranging a course schedule

When you arrange the course schedule, ensure the first hour is the assessment to establish the level of the customer’s current ability. It is the customer’s responsibility to book enough hours on an intensive course.

Article 21: Course schedule

This is a proposed schedule of the full course. Please always keep two hours back to cover the driving test as this may not fall on the final proposed day due to the ongoing delays with driving tests.

Article 22: Door to door

We offer a door-to-door service. This means the customer provides a pickup address at the time of booking. If you are successful with claiming the course, it is mandatory you pick the customer up and drop them off at the agreed address. If the customer requests another address this is at your own discretion.

Article 23: ADI fee

We set the rates for our intensive courses all over the UK. The rates meet that of for the demand of intensive courses. We are not able to negotiate higher than advertised prices unless we have increased the price point in the area. The fee you agree at the point of allocation of the course to you, is what you will be paid. You must not come back and ask for more after committing to the course so please check the location of the course before accepting.

Article 24: How and when you will be paid

You will be paid by direct bank transfer 48 hours before your course start date providing the course is scheduled for seven or more days later.

Article 25: Charging additional fees

It is forbidden under any circumstances to attempt to charge the customer more than the rate you agreed. There is no such thing as, test day insurance cover, car hire, additional journey home time. Should a customer report this to us you will be required to pay back the whole amount you were paid, regardless of any used hours. You will also be struck off our list of approved course instructors.

Article 26: Sub-contracting a course

It is strictly forbidden to sub-contract any of our intensive courses to anyone else. It is a requirement and company policy to ensure we know the course instructor and they are registered with us. This is mainly for safeguarding. However, it is our prerogative as a business to choose who we work with, and you may be passing work onto a PDI or and ADI who has previously been struck off by us.

Article 27: Keeping it intensive

An intensive course is done over consecutive days. Should you not be able to meet this demand, please do not accept the courses specifically offered out as, “intensive”. If you accept a course and do not fulfil to the customers’ requirements, you will be required to replay all the fee paid to you, regardless of any used hours as the course will need to be reallocated as a whole course.

Article 28: Scheduled course hours

Any hours you schedule must be fulfilled. You will not have any spare time on an intensive course to rearrange hours you cancel. If you cancel hours and they cannot be slotted back in, you will be required to repay the whole course fee and the driving test fee. Furthermore, this gives the customer grounds for a full refund, and you will then be required to repay the deposit fee to the business.

Article 29: Diluting hours

If a customer has chosen to do the hours intensively and you accept that during the allocation process, you must fulfil the course as “intensive”. You must not under any circumstances attempt to change the course hours to more spread-out lessons. This is what we call diluting hours. This provides the customer with the opportunity and the right to ask for a refund as the product is no longer as advertised or sold. The bank will support the customer with this should the customer opt for a bank chargeback. If this happens, you will be required to pay the whole course fee and course deposit back to My Intensive Course, immediately.

Article 30: Unused hours

If for any reason you do not complete all course hours you are required to repay any balance left over back to My Intensive Course, immediately. This must also be paid back at the same hourly rate you were paid at. We do not accept any attempt of an admin charge imposed by an instructor for returning fees.

Article 31: Re-arranging course schedule

You must not try to rearrange course hours without agreement from the customer and informing the office. There must be a good enough reason to do this. However, if the customer is not in agreement the course must run as previously agreed. If you decide to force the issue due to an unavoidable situation, such as illness, broken down vehicle etc. We will ask for proof to support the changing the schedule. If you are unable to support your reasons, the customer can force through a full refund with a bank chargeback. If this happens, we will request an immediate return of course fees including the course deposit.

Article 32: Structuring the course

It is important to structure the course to the needs of the customer. You should use the first hour to assess their current ability and plan the following hours to provide tuition on the syllabus subjects the customer needs to improve on to be at a safe, independent standard for the driving test.

Article 33: Fulfilling the course

Once you have accepted a course and the allocations department have transferred the customers details you must then fulfil the course. You must not decide to not contact the customer as they are fully expecting your contact to make arrangements for the course schedule. If you fail to contact the customer and not make the necessary arrangements, you will be taken off the course and possibly removed from our list of approved course instructors. If you fail to contact the customer after payment, we will have no choice other than to retrieve the course fee from you.

Article 34: Breaks & comfort stops

During an intensive course, it is not safe or viable to expect the customer to drive for up to 6 hours with no brake. You must schedule breaks during an intensive course and these breaks MUST NOT come out of the course hours. We recommend at least a 15-minute comfort stop every 2 hours. This allows you and the customer to refresh and go again. You will also then have time to reflect on the completed session and assess the development and progress.

Article 35: Ad-hoc (not planned) stops

If the customer requests any extra stops during the intensive course, these can be taken off the course hours. However, if you, the course instructor requires additional stops for any reason. The time must not be deducted from the course hours.

Article 36: Progress Report & time card

Every customer provided by My Intensive Course, will come to their first lesson with a progress report card and timecard. It is mandatory these are completed on every session. The progress report card proves you have covered the syllabus and the timecard shows the completed hours. This prevents the customer from claiming the hours were cut short or not completed.

Article 37: Self-assessment – (Coming Soon)

All customer from My Intensive Course will come with a “self-assessment” form for each subject on the syllabus. This requires them to reflect on the subjects before the driving test. They need to score the self-assessment and read the notes of how to proceed. The score will tell them if they are not ready or ready for the driving test. If the score is a not ready and you decide you will not provide the car for the driving test, we will support your decision. However, it is advised the customer should be allowed to take the test if you feel they are not a danger to the public and have a realistic chance of passing their test. All DVSA examiners are happy to advise the customer they are not ready for a full license and provide helpful further training advise in the debrief.

Article 38: Short notice cancellation by customer

If the customer cancels any scheduled hours at short notice these hours are non-refundable.

Definition of short notice.

• Intensive course with test book – cancelled hours are lost with no chance of being rearranged.
• Semi-intensive course – 48 hours’ notice required, or hours and fees are forfeited.
• Non-intensive – 48 hours’ notice required or hours and fees are forfeited.

Article 39: Short notice cancellation by ADI

You are not permitted to make any short-notice cancellations. Should you do so, and your cancellation leads to the customer taking action by way of complaint, canceling further hours, requesting a new course instructor, or requesting a partial or full refund for their booking, you, the appointed course instructor, will become liable for this. You will need to return the corresponding fees to My Intensive Course Ltd. If the customer requires a full refund, you must return the course fee, including the course deposit payment.

Article 40: Customer terms and conditions

The customer is bound by our terms and conditions. These are set up to protect the business and the course instructor. You can find them on our website if you wish to read them.

Article 41: Your driving school terms and conditions

You are not permitted to ask the customer to sign up to your terms and conditions as they are already tied into ours with a signed contract. Our terms and conditions protect the integrity of the business and the ADI. Our terms and conditions cover you for loss of earnings for short notice cancellations.

Article 42: Cancelling course hours

You are not permitted to cancel course hours for any reason. If this happens the customer has the right to a full refund and you will be required to return the whole course fee, including deposit to, My Intensive Course.

Article 43: Cancelling the course

You are not permitted to cancel a course for any reason unless the customer has acted in a threatening or criminal manner, and you feel you can no longer safely continue. However, you will be required to return the balance of the course fee back to My Intensive Course.

Article 44: Theory test

If you accept a course from us and the customer has not passed the theory test, you must not encourage them to start the course early. The theory test must be passed before you can schedule any hours.

Article 45: Accepting a driving test date

Once you have accepted a driving test date you must stick to it. If the driving test is subsequently missed, you will be required to pay the fee for another driving test.

Article 46: Driving test

The driving test is the final hour of the intensive course. If the customer is not at a safe test standard, you are not obliged to take them or provide the use of your tuition vehicle for the driving test appointment. However, the time reserved for the driving test must them be used as lesson time.

Article 47: Course completion

When a course is complete you must advise us the result. Furthermore, we ask you to provide a pass photo and a photo of both sides of the progress and timecard. If the customer leaves a trust pilot review, we will pay you a £10 bonus by bank transfer.

1. Inappropriate behavior

You are expected to always behave professionally. If we have a report, you are behaving in a less than professional manor we will have no alternative other than to remove you from the course and request immediate return of the course fees and possibly the course deposit fee. We may have to remove you from our approved course instructor list.

Article 48: Personal issues

At no time is it acceptable to be discussing personal issues with customers. This is a waste of valuable tuition time and professionally wrong.

Article 49: Professional standards

You are a fully qualified professional driving instructor. You must ensure you standards are high, and you present yourself in the manner fitting the role. Always remain calm and in control. It is never ok to react angrily to any mistake a learner makes.

Article 50: Course expiry

You have six months to complete any courses you are allocated. Should you fail to complete the course due to the pupil not being available for reasons beyond your control you will not be expected to return any course fees. However, in every case the company will collect all and any evidence to ensure the communication has ceased from the customer. If the customer can provide evidence, they have attempted to reach you to conclude the course this will directly supersede the six-month expiry and you must continue the course. Failure to do so will result in My Intensive Course claiming back the relevant, spent, and unspent course fees to relocate the course. If the customer executes a refund request or bank chargeback, we will also request the course deposit and test fees from you.

Article 51: Course Instructor’s Liability for Course Progress

If the course fails to progress for any reason deemed to be the fault of the course instructor, you will need to refund My Intensive Course Ltd. the course fee, including the course deposit, as per Article 52.

Article 52: Refunding the Fees

Refunds must be paid no more than 7 days from the first request. Failure to do so will result in further action including, but not limited to, county court action, referral to a collection agency, a statutory demand, and a report to the DVSA and trading standards. Fees must be returned by bank transfer or cash deposit.

Article 53: Keeping up to date

By accepting any course from My Intensive Course, you must complete and sign a course schedule. In doing so, you are confirming you are accepting the customer / pupil and the course on the most recent, ADI Partner Program terms and conditions. Therefore, it is your responsibility to ensure you are fully aware of the, ADI Partner Program terms and conditions. The date you signed up to receive courses has no relevance to your contractual obligations when accepting a customer / pupil from My Intensive Course. All partner instructors / ADI’s are bound by these most recent terms and conditions regardless of the date you initially signed up with the company.

 

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